Please note that all ticket purchases for events are non-refundable, except in exceptional circumstances. Requests for refunds will be considered on a case-by-case basis and must be submitted in writing to contactus@figtreeintl.org. Any such request must be received at least four weeks before the event date. Refunds, where granted, will be subject to an administrative fee and will not include VAT.

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Fig Tree Intl Ltd reserves the right to make changes to the event programme without prior notice, including changes to speakers, venue, or timings, where necessary due to unforeseen circumstances. In the unlikely event that we cancel an event entirely, all ticket holders will receive a full refund.

For purchases relating to physical goods such as the RACE Charter Mark, consumers are entitled to a full refund if the item is faulty, under the Consumer Rights Act 2015. This does not apply to digital content or services unless they are not as described, not fit for purpose, or not of satisfactory quality.

Additional cancellation policies may apply to events booked through third-party platforms such as Eventbrite; please refer to the specific terms and conditions listed on those platforms at the time of booking.